Customer error codes (2023)

Category Module Code error Error title error message Client The provision of services KMA_F100 Server information not found You cannot temporarily establish a connection to the server. Come and try to communicate with your administrator if the problem continues. KMA_F210 No valid tenant -id Due to invalid tenant identification, it could not be registered with Knox Manager. Check the tenant identification again. KMA_F220 T&C I don't accept Accept all conditions to continue with the registration. KMA_F230 Expired license The license associated with the account of your company had expired. Client Equipment certificate KMA_A1011 The devotion certificate of the device failed A device certificate could not be issued. Acousse KMA_A1004 Valid user information Due to the user's exclusive information, it could not be registered with Knox Management. Check the user or password again. KMA_A5003 Unknown error An unknown mistake has occurred. Package in contact with your administrator. Customer profile KMA_A3000 Unknown customer profile The device cannot receive the assigned guidelines and applications. To press KMA_A2000 Push's record failed The device cannot register the push service. Try your administrator or communicate when the problem continues. Agent profile KMA_A4000 Non -delayed political profile The device cannot receive guideline data. Try your administrator or communicate when the problem continues. warning KMA_A6000 No termination No warning was received. Removing the back or communicate with your administrator when the problem continues. Equipment registration KMA_A7000 The registration could not be sent The data record could not be sent. Try your administrator or communicate when the problem continues. The network KMA_A8000 Network error Check the network connectivity. If the problem is continued, contact your administrator. Supply library Common KMA_B1001 Empty devices -ID This device could not be made available due to an empty device ID. In contact with your administrator. KMA_B1002 Database error There was a temporary mistake when creating the device database. Remove the back or communicate with your administrator when the problem continues. KMA_B1003 Encryption There was a temporary error during the encryption process. You will come and try to communicate with your administrator when the problem continues. KMA_B1004 Cold error There was a temporary mistake during the decryption process. Remove it to try or communicate with your administrator if the problem continues. KMA_B1005 Public error The communication channel between the device and the server cannot be temporarily authenticated. KMA_B1006 The generation of Chaven failed There was a temporary mistake in creating the customer's public key or private customers. KMA_B1007 Different version of the database There was a mistake because the version of the database supply library is different. KMA_B1008 JSON -Analysis When analyzing the values received by the server, there was an error. Take it with your administrator if the problem continues. Parameter KMA_B2001 Valid user information Due to the user's exclusive information, it could not be registered with Knox Management. Check the user or password again. KMA_B2002 No valid tenant -id Due to invalid tenant identification, it could not be registered with Knox Manager. Check the tenant identification again. KMA_B2003 Public key not found You cannot find the public password on the server temporarily. Come and try to communicate with your administrator if the problem continues. KMA_B2004 Application name/code application is not found The name or code of the client application or the agent was not found. KMA_B2005 Missing value The necessary value is missing in the provision step. In contact with your administrator. KMA_B2006 No permission for the serial number You must not consult the device's serial number. In contact with your administrator. connection KMA_B3001 IP address of the server not found The IP address of the server cannot be found temporarily. KMA_B3002 Server bonding time You cannot make a network connection temporarily. Come and try to communicate with your administrator if the problem continues. KMA_B3003 Serverbinde exception You cannot make a network connection temporarily. Come and try to communicate with your administrator if the problem continues. KMA_B3004 The server side error (HTTP error code) appeared You cannot make a network connection temporarily. Come and try to communicate with your administrator if the problem continues. Etc. KMA_B4001 internal server error You cannot make a network connection temporarily. Come and try to communicate with your administrator if the problem continues. KMA_B4002 Unknown error An unknown mistake has occurred. Package in contact with your administrator. Supply library Provision Server KMA_B5001 Public key not found You cannot find the public password on the server temporarily. Come and try to communicate with your administrator if the problem continues. KMA_B5002 Public key research failed You cannot temporarily search for the public key on the server. Easy to try to communicate with your administrator if the problem continues. KMA_B5003 Device information not found You cannot find device information on the server. KMA_B5004 Unregistered device No devices were found on the Samsung Knox Administration Server. Check your mobile identification. KMA_B5005 Blocked device The device is blocked. If the problem continues, communicate with your administrator. KMA_B5006 Registration device Devices registered in advance can only be recorded in the KNOX management. It gives your administrator to record the device information and try again. Kma_b5007 Server reporting error There was a temporary error during the provision process. He will try to communicate with his administrator if the problem continues. KMA_B5008 Private key not found You cannot find the private password on the server temporarily. Come and try to communicate with your administrator when the problem continues. KMA_B5009 Starting error Due to the status of the device on the server, there was an initialization error. Package in contact with your administrator. KMA_B5010 Starting error There was an initialization error because there was no overdue device. KMA_B5011 Existing device The device was not registered correctly last time. It gives your administrator to eliminate the details of this device. KMA_B5012 Server start error There was a temporary mistake during the starting process. They come and try to communicate with your administrator when the problem continues. Kma_b5013 Valid user information Due to the user's exclusive information, it could not be registered with Knox Management. Check the user or password again. KMA_B5014 Network error Check the network connectivity. If the problem is continued, contact your administrator. KMA_B5015 ID ID unlocked The devices -id is not invalid on the server, contact with your administrator. KMA_B5016 Unlocked platform The platform is not compatible. Kma_b5017 Load for falling licensing information He could not receive the licensing information. You come and try to communicate with your administrator when the problem continues. KMA_B5005 Blocked device The device is blocked. If the problem continues, communicate with your administrator. KMA_B5018 Devices per user have exceeded The number of devices permitted per user has been exceeded. Press in contact with your administrator. Kma_b5019 Platform that is not ripe The mobile device has already been provided, but the platform information is not correct. KMA_B5020 Mac/IMEI problem on non-Wi-Fi devices Non-Wi-Fi devices have no Mac address or IMEI information. In contact with your administrator. KMA_B5021 Série number problem we wi-fi devices Only Wi-Fi devices have no serial number information. In contact with your administrator. KMA_B5022 Mac address not available This Windows device has no Mac address. In contact with your administrator. Kma_b5023 Double deployment detection The provision of this Windows device has been doubled. Press in contact with your administrator. KMA_B5024 Activated device with non -found provision recognition There is no activated device with the same arrangement recognition in general, while KNOX management is provided. In contact with your administrator. KMA_B5025 User information failed You cannot receive user information by providing in the personal container area. In contact with your administrator. KMA_B5026 Type of non -koelkidential registration The type of registration of the device does not correspond to the server. In contact with your administrator. Kma_b5027 No available authentication The authentication failed because the LDAP service is not available. KMA_B5028 Authentication waiting time The authentication failed because the LDAP connection was sold out. It will try it or communicate with your administrator if the problem continues. Kma_b5029 Indefinite authentication There was an undefined authentication error. Package in contact with her administrator. KMA_B5030 Unauthorized common device This device does not support the shared device mode. KMA_B5031 Unauthorized common device The shared device mode is only approved on Android P or higher on the devices. KMA_B5032 Exceeded the number of registered devices The number of registered devices has been exceeded. Package in contact with your administrator. Acousse KMA_C1001 Network error Check the network connectivity. If the problem is continued, contact your administrator. KMA_C1002 Unknown error An unknown mistake has occurred. Package in contact with your administrator. KMA_C1003 Valid user information Due to the user's exclusive information, it could not be registered with Knox Management. Check the user or password again. KMA_C1004 Valid user information Due to the user's exclusive information, it could not be registered with Knox Management. Check the user or password again. KMA_C1005 No available device The device is blocked or does not exist. KMA_C1006 User not available You cannot find devices for this user, try the user account with which it has already started. KMA_C1007 Valid user information Due to the user's exclusive information, it could not be registered with Knox Management. Check the user or password again. KMA_C1009 Status of the non -start device The status of the device does not correspond to the server. Stall Knox and start again or communicate with your administrator if the problem continues. KMA_C1010 Invalid license He did not subscribe to the managed Knox due to a license. KMA_C1012 Wrong password The password has not been changed because the stored original password is wrong. KMA_C1013 Non -modifiable password The password cannot be changed. KMA_C1014 No registration approval If you do not agree, you cannot use the Samsung Knox Management. KMA_C1015 No registration approval If you do not agree to the licenses, you cannot use the Samsung Knox management. KMA_C1016 Valid user information Due to the user's exclusive information, it could not be registered with Knox Management. Check the user or password again. KMA_C1017 Login error If you do not sign more than 1 -your device is clean. KMA_C1018 Login error If you do not sign more than 1 -you cannot use the device. KMA_C1019 Login error If you do not sign more than 1 -you cannot use the Samsung Knox management. KMA_C1020 Login error A device certificate could not be issued. KMA_C1021 Login error The mobile ID of the device does not meet the server. In contact with your administrator. Profile Common KMA_D1001 Non -existent header parameter The API header parameter does not exist. KMA_D1003 Cold error There was a mistake by decoding the encrypted data from the device. In contact with your administrator. KMA_D1004 Invalid command It cannot be processed due to an incomparable command. KMA_D1005 Unlisted Message Version The version of the message used for customer communication with the server is inconsistent. package in contact with your administrator. KMA_D1006 Devices -id not found You cannot find the devices -id on the server. In contact with your administrator. KMA_D1007 ID ID unlocked The devices -id is not invalid on the server, contact with your administrator. KMA_D1008 Failed in research identification research The API could not be sought. Device command KMA_D2001 The transmission of the command of the device failed There was an error when sending a server device command to the customer. Press in contact with your administrator. KMA_D2002 Application information not found You cannot find the application information required for installation on the server. Package in contact with your administrator. KMA_D2003 Knox ID in found You cannot find the KnoxID for the device on the server. Package in contact with your administrator. KMA_D2004 User identification was not found You cannot find the user -id for the device command on the server. Package in contact with your administrator. KMA_D2005 Application ID is not found The application ID cannot be found to order the device on the server. Package in contact with your administrator. KMA_D2006 Name of the package not found You cannot find the package name for the device on the server. Package in contact with your administrator. KMA_D2007 Knox -ID parameters in found You cannot find the KnoxID parameter for the command device on the server. Package in contact with your administrator. Home page KMA_D2008 Knox Work Space ID available You cannot find the Knox work space -id for the command device on the server. Package in contact with your administrator. KMA_D2009 Application information not found You cannot find application information for the device on the server. Package in contact with your administrator. Highlighter KMA_D2010 Command code for devices that are not heard It cannot be processed due to an unpaid device command. In contact with your administrator. KMA_D2011 Application not The app you want to install is not included in the task list or in the block list (only iOS). Package in contact with your administrator. KMA_D5004 The creation of the profile failed The profile cannot be created due to errors. Removing the back or communicate with your administrator if the problem continues. Profile -update KMA_D5005 The profile time -Marken -Update failed The last profile execution time could not be updated on the server. In contact with your administrator. KMA_D5006 Application information not found You cannot find the application information to update the profile on the server. Package in contact with your administrator. KMA_D5007 The update for customer package information failed The Kund -Paket information from Knox could not be updated on the server. Package in contact with your administrator. KMA_D5008 The update for customer package information failed The Kund -Paket information from Knox could not be updated on the server. Package in contact with your administrator. KMA_D6001 Location/jailbreak information update failed Location or jailbreak information could not be updated on the server. In contact with your administrator. KMA_D6002 Non -valid reporting type The selected reporting type does not correspond to the KNOX management. In contact with your administrator. KMA_D7001 Check the registration error The registration of this device remains on the server. KMA_D8001 The Fatch command failed The device cannot receive a customer command. Customer report KMA_D8002 Failed to eliminate the command The device cannot delete the customer command, turn to your administrator. Kma_d8003 Errors in command messages The device cannot create customer order message. Check the registration KMA_D9001 The configuration installation failed Configured elements cannot be installed on the device. Apply to your administrator to check the certificate profile or configuration. Client command KMA_D9002 Set the installation already requested It has already been asked to install the configuration. KMA_D9003 The manufacturer is not compatible This configuration does not support these manufacturer. KMA_D9004 Inkompatible SDK -Version The SDK version available on this device is not compatible with the pressed configuration. context KMA_D9005 The installation of the CA certificate failed User certificates cannot be installed on the device. Apply to your administrator to check the certificate profile or the configuration. KMA_D9006 The installation of the user certificate failed Used user certificates cannot be installed on the device. KMA_D9007 The installation of the ADCS user certificate failed User certificates cannot be issued on the device. KMA_D9008 The problem of the ADCS user certificate failed User certificates cannot be issued on the device. KMA_D9009 Not started Click "Password Settings" to set up a device to set up a blocking passenger and try again. KMA_D9010 Knox VPN profile in applied Knox VPN's profile cannot be applied to the device. KMA_D9011 VPN Knox profile not activated The Knox VPN profile cannot be activated on the device. KMA_D9012 VPN Knox customer is not linked The VPN Knox customer is not ready to run on the device. KMA_D9013 VPN Knox customer in installed The Knox VPN client has not settled on the device. KMA_D9014 The Knox VPN supplier is not compatible This VPN provider is not compatible with KNOX management. KMA_D9015 Illegal e -mail application Install the "Samsung -E -Mail" app in Galaxy apps and try again. KMA_D9016 The removal of the configuration failed The configuration cannot be eliminated. KMA_D9017 The removal of the CA certificate failed The CA certificate cannot be eliminated. KMA_D9018 The elimination of the user certificate failed The user certificate cannot be eliminated. Work profile KMA_D9019 The creation of the work profile failed You cannot create a work profile. KMA_D9020 The removal of the work profile failed The work profile cannot be eliminated. KMA_D9021 Knox container not supported The operating system version of the device cannot support KNOX containers. The operating system version must be updated. KMA_D9022 Work profile not created You cannot create a work profile because you have selected the "fully managed" mode.

If you want to use "fully managed with the work profile" mode, contact your administrator and record the devices again.

Kma_d9023 Ae:
Creation of a canceled work profile

Herbs:
Knox Container CRICO CRICO

Ae:
A creation of work profiles was canceled by an end user.

Herbs:
The creation of Knox Containers was canceled by an end user.

KMA_D9024 Ae:
Creation of the work profile in progress

Herbs:
Creation of Knox vessels in progress

Ae:
He has already been asked to create a work profile.

Herbs:
It has already been asked to create a Knox container.Please wait while it is installed.

Kma_d9025 Knox Work Space Lizenz in Progreso A Knox container cannot be created while the license is updated. Kma_d9026 Unknown error An unknown mistake has occurred. Package in contact with your administrator. Kma_d9027 The creation of KNOX containers failed The Knox container cannot be created because the Safetynet certification has recognized a device obligation. Registration officer determination KMA_F1002 Exceptional error provision Due to an exceptional error for the provision, it could not be registered in the Knox administration. KMA_F1003 Devices -id not found It could not be registered in the Knox administration because the devices were not found. KMA_F1004 Clave RSA in found It could not be recorded in Knox management because the RSA key was not found. KMA_F1005 Private key device not found It could not be recorded in Knox management because the private key of the device was not found. KMA_F1006 Private key not -Valide device Due to a private switch of the unpaid device, it could not be registered in Knox management. Check the information before the commission KMA_F1007 Not -valid transfer type Android Enterprise users can only register in the company's property mode in the company's property mode. In contact with your administrator. KMA_F1008 Not -valid transfer type Android Legacy users cannot register in the "fully managed" mode. Press in contact with your administrator. KMA_F1011 Not -valid transfer type Android Legacy users cannot record "work in the company" devices. KMA_F1012 Not -valid transfer type Go -Android devices cannot register for "work profile" devices.
You can only record Android -referred devices or "fully managed" devices. KMA_F1013 Not -valid transfer type Android Legacy users are not allowed to allow Android up to 11 and later. KMA_F1014 Not -valid transfer type The user rod can only register fully. Impulse recording KMA_F2002 Push's record failed The device cannot register the push service. Machialize Google Play Services in the latest version and try again. If the problem continues, communicate with your administrator. Kma_f2003 Exception of the pulse rate The device cannot register the push service. Machialize Google Play Services in the latest version and try again. If the problem continues, communicate with your administrator. KMA_F2004 Recistram The device cannot register the push service. KMA_F2005 FCM registration in progress The device cannot register the push service. KMA_F2006 No sender identification The device cannot register the push service. IncriptSpec KMA_F3001 Version of the not accessible message It could not be registered with Knox Management because the news version is not defined. KMA_F3004 Unlisted application signature It could not be registered in Knox management because the subscription information is different. Kma_f3005 Registration data record not initiated The registration of this device remains on the server. Updatelicense KMA_F4001 The activation of the device administrator failed The device administrator is not activated and the registration process has been planned. Active the device administrator in the registration process. KMA_F4002 The activation of the device administrator failed The device administrator is not activated and the registration process has failed because an end user has not given an authorization. Active the device administrator in the registration process. KMA_F4003 The activation of the license failed The license activation process failed due to an empty license chain. KMA_F4004 The activation of the license failed The ELM license activation process has failed due to the waiting time. Check the internet connection or accept the registration conditions. KMA_F4005 The activation of the license failed The KPE license activation process has failed due to the waiting time. KMA_F4006 The activation of the license failed The license activation process has failed because the parameter is not available. KMA_F4007 The activation of the license failed The license activation process failed due to an unknown error. KMA_F4008 The activation of the license failed The license activation process failed due to a unlocked license key. KMA_F4009 The activation of the license failed The license could not end the license surgery. KMA_F4010 The activation of the license failed The license activation process failed due to a non -coincidence package name. Press in contact with your administrator. KMA_F4011 The activation of the license failed The license activation operation failed because the license start date is on the date later. KMA_F4012 The activation of the license failed The license activation process failed due to a signature of the non -coincident application. KMA_F4013 The activation of the license failed The license activation process failed due to a non -coincident version code. KMA_F4014 The activation of the license failed The license activation operation failed because the application is not linked to the license key. Package in contact with your administrator. KMA_F4015 The activation of the license failed The license activation process failed due to an internal error. KMA_F4016 The activation of the license failed The license activation process failed due to an internal error of the server. KMA_F4017 The activation of the license failed The license activation process failed because the network is separated. Press in contact with your administrator. KMA_F4018 The activation of the license failed The license activation process failed due to a general network error. KMA_F4019 The activation of the license failed The license activation process failed because it did not match the general terms and conditions. KMA_F4020 The activation of the license failed The license activation process failed due to a disabled license. Package in contact with your administrator. KMA_F4021 The activation of the license failed The license activation process failed due to the defeated license. In contact with your administrator. KMA_F4022 The activation of the license failed The license activation process failed because the license amount was exhausted. KMA_F4023 The activation of the license failed The license activation process failed because the license has not been found. KMA_F4024 The activation of the license failed The license activation process has failed because the license key does not match the other service or the type of license does not correspond to the user type. KMA_F8001 Unlimited inserted code Not a compliant code is not valid. Check the code you have re -entered. KMA_F4026 The activation of the license failed The license activation process failed due to the incompatibility of the license code with a different service or an imbalance of the user type. KMA_F5001 The activation of the license failed The activation of the license failed because there are no BCK or ELM licenses. Press in contact with your administrator. KMA_F5002 The activation of the license failed The activation of the license failed because the ELM licenses are not available. Press in contact with your administrator. KMA_F5003 The activation of the license failed When checking a valid license, an error of the server came into contact with your administrator. KMA_F5004 The activation of the license failed You cannot receive licenses from KM and KSU. KMA_F5005 The activation of the license failed The full server license key does not exist. In contact with your administrator. KMA_F5006 The activation of the license failed You cannot receive licenses from KM and KPE. KMA_F5007 The activation of the license failed You cannot receive the GC license, contact your administrator. KMA_F5008 The activation of the license failed You cannot receive the Knox license. In contact with your administrator. KMA_F5009 The activation of the license failed When checking a valid license, an error of the server came into contact with your administrator. KMA_F5010 The activation of the license failed When checking a valid license, an error of the server came into contact with your administrator. bad luck KMA_F4025 Registration error The Samsung Knox Administration Service could not be registered. If the problem continues, communicate with your administrator. Common device user KMA_E1000 User surgery failed A user could not be created due to an unknown error. KMA_E1001 User surgery failed You cannot create a user because the maximum number of users permitted on the device has been exceeded. Press in contact with your administrator. KMA_E1002 User surgery failed The user cannot be activated because the maximum number of users permitted on the device has been exceeded. KMA_E1003 User surgery failed A user could not be created because the device did not have enough space. KMA_E1004 User surgery failed Users could not be changed because the user information was not found. If this problem exist, communicate with your administrator. KMA_E1005 User surgery failed It could not be changed by the users because it is not a common device user. If this problem persists, communicate with your administrator. KMA_E1006 User surgery failed You are not a staging user. If this problem persists, communicate with your administrator. KMA_E1007 User surgery failed This device operating system does not support the shared device mode. KMA_E1008 User surgery failed A user could not be created. If this problem continues to exist, communicate with your administrator.Fellow when creating a user. If this problem persists, communicate with your administrator. KMA_E1009 User surgery failed Could not be changed by the users. If this problem persists, communicate with your administrator. KMA_E1010 User surgery failed The user could not be eliminated. If this problem exist, communicate with your administrator. KMA_E1011 Valid user information You cannot register because the user information is not valid. Make sure your username and password are correct.

You cannot register because the user information is not valid. Check the user or password identification again.

KMA_E1012 The registration of the user account failed If you do not agree, you cannot consult your account. KMA_E1013 User type The staging of the users cannot register. KMA_E1014 User type Users who have been inherited by Android cannot register. KMA_E1015 User surgery failed The user could not be activated. If this problem persists, communicate with your administrator. Kiosk application Kio_code_1 The execution of the application failed This application cannot be executed. In contact with your administrator. Kio_code_12 The execution of the application failed The application could not be found. Kio_code_1 The execution of the application failed The application could not be started because the service was completed. Package in contact with your administrator. Exclusive kiosk Kio_code_1 The installation of the application failed Applications that cannot be installed on Google Play. Package in contact with your administrator. Kio_code_1 Control application not found The application is not installed on this device. In contact with your administrator.